Refund Policy

We love our customers and want you to be happy with your purchase. We understand that shopping online can sometimes be difficult, and we want to make the return and refund process as simple as possible.

Return Policy

Xmas Records accepts eligible returns or exchanges for items purchased through our website within 30 days of the purchase date, subject to the following conditions:

• The item must show no visible signs of damage or misuse.

• The item must be returned with its original packaging and included materials.

• The item must be in its original condition.

• Any signs of damage, misuse, or alteration may affect eligibility for a return or exchange.

Items cannot be returned or exchanged after 30 days from the purchase date, except where otherwise required by applicable law.

Certain products may be exempt from returns, including products that are personalized or otherwise identified as non-returnable at the time of purchase.

To complete a return, we may require proof of purchase, such as your order confirmation email and order number.

For return or exchange requests, please contact us at xmasvinyl@gmail.com and provide your order number and the reason for your return or exchange. We will review your request according to the policies stated on this page.

Exchanges

If you would like to exchange an eligible item, please contact us at xmasvinyl@gmail.com with your order number and reason for the exchange.

Exchange requests are subject to availability and must meet the conditions outlined in our Return Policy.

Return Shipping

Customers are responsible for paying their own shipping costs when returning an item unless the return is due to an error on our part or the item arrived damaged or defective.

If you are returning an item of significant value, we recommend using a trackable shipping service or purchasing shipping insurance. Xmas Records cannot guarantee that we will receive your returned item until it has been delivered to us.

Refunds

Once your returned item is received and inspected, we will send you an email confirming that we have received it and notifying you of the approval or rejection of your refund.

If your refund is approved, the refund will be processed and automatically applied to your original method of payment.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Late or Missing Refunds

If you have been approved for a refund but have not received it, please allow 2–3 business days for your financial institution to process the refund.

If you still have not received your refund after this period, please contact us at xmasvinyl@gmail.com so we can help investigate the issue.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, the recipient may receive store credit for an eligible returned item rather than a refund to the original payment method.

Once the returned item has been received and approved, any applicable store credit or digital gift certificate will be issued to the recipient using the information provided with the return request.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at xmasvinyl@gmail.com within 48 hours of delivery.

Please include your order number, a description of the damage or defect, and clear photographs of the item and packaging when possible.

If damage is not reported within this 48-hour period, we may not be able to honor the claim. We may use tracking information, delivery confirmation, photographs, and carrier records when reviewing damaged-item requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please contact us at:

Email: xmasvinyl@gmail.com

We take your feedback seriously and are always working to improve your shopping experience with Xmas Records.