Shipping Policy

Xmas Records partners with reliable shipping carriers and local delivery services to help get your order delivered directly to your door. We proudly offer shipping options to customers in multiple locations worldwide.

You will be charged when your order is placed. All payments are subject to verification and approval before your order is shipped and may take several days to process. To help protect against fraudulent transactions, orders with incorrect billing information or requiring additional verification may be delayed or cancelled.

Shipping Process

We generally require 2–5 business days to process and prepare your order for shipment. During major holidays, periods of high demand, or when products are experiencing stock availability issues, processing may take up to 10 business days.

Once your order has entered the shipping process, we may be unable to make changes, including address changes. Orders will be shipped to the address provided during checkout.

We generally ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking information when available.

For orders containing multiple items, products may be shipped separately and may arrive on different dates.

Tracking

Orders are generally shipped with tracking information. You will receive an email containing your tracking number once your order has been dispatched.

For some shipping carriers, tracking information may take several days to update after the package has been shipped.

If your order was placed more than 5 business days ago and your tracking information has not updated, please contact us at xmasvinyl@gmail.com.

Delivery Times

Shipping times vary depending on your location and the shipping carrier. Specific delivery dates are not guaranteed.

Estimated shipping times are:

Location	Estimated Shipping Time
United States	7–14 business days
Canada & Europe	10–14 business days
Australia & New Zealand	10–21 business days
Mexico, Central America & South America	15–30 business days

Please note: The shipping times listed above are estimates in business days and do not include the 2–5 business day processing period.

While we do our best to ensure orders arrive within the estimated timeframe, Xmas Records cannot be held responsible for delays caused by circumstances beyond our control, including customs clearance, holidays, severe weather, carrier delays, labor disputes, protests, or other unexpected circumstances.

Duties, Taxes & Other Fees

International orders may be subject to import taxes, customs duties, or other fees once the shipment reaches the destination country.

Any customs duties, taxes, or other fees charged by the destination country are the responsibility of the customer. Xmas Records does not control these charges and cannot predict the amount that may be charged.

If a shipment is refused by the recipient and returned to us, the customer may be responsible for applicable return shipping costs and any related fees.

Customs policies vary by country. If you have questions regarding potential customs charges, we recommend contacting your local customs office.

Lost, Stolen or Damaged Packages

Once an order has been shipped, Xmas Records is not responsible for packages that are lost, stolen, or damaged after being delivered by the shipping carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier to report the issue or file a claim.

For damaged packages, please contact us as soon as possible after delivery and provide photographs or other relevant information so we can review the situation.

We may use tracking information, delivery confirmation, photographs, and carrier records when reviewing shipping-related claims.

Wrong Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address at checkout.

Because we begin processing orders shortly after they are placed, we may be unable to make address changes after an order has been submitted.

If an incorrect address is provided and the order has already been processed or shipped, Xmas Records may be unable to retrieve or redirect the package. Additional shipping costs may apply if a package is returned and needs to be shipped again.

Feedback

We would love to hear your feedback, questions, or concerns. If you have any questions regarding your order or shipping, please contact us at:

Email: xmasvinyl@gmail.com

We take your feedback seriously and are always working to improve your shopping experience with Xmas Records.